WHAT CLIENTS SAY
From the Businesses
We Work With
These are accounts from clients in Selangor and the Klang Valley — what they were dealing with, what changed, and what is still in progress.
Back to HomeCLIENT REVIEWS
In Their Own Words
Dr. Faridah Hassan
GP Clinic, Subang Jaya
"My staff were spending the first hour of every morning answering the same eight WhatsApp questions about our hours and parking. That is not what I trained them to do. Anjung Tech set up the assistant in about two weeks and we checked everything before it went live. That was six months ago and I have not had to think about it since."
July 2025 · Front Desk Assistant
Kelvin Wong
Motor Workshop Owner, Shah Alam
"I was sceptical at first because I have had bad experiences with tech vendors who promise things and then disappear. Anjung Tech was different — they met me twice before suggesting anything, and they were upfront that the assistant could only handle certain types of questions. Setup took slightly longer than I hoped but the result was worth it. The written monthly note is something I actually read."
June 2025 · Front Desk Assistant + Monthly Tune-Up
Siti Balqis
Tutoring Centre, Puchong
"Parents send messages at 10pm asking about tuition fees, schedules and which teachers handle which subjects. My admin was exhausted. The Front Desk Assistant handles all of that now and it has been running since early this year without problems. Occasionally a message needs a human but those are clearly flagged — it does not guess."
July 2025 · Front Desk Assistant
Rajeswari Nair
Accounting Firm, Petaling Jaya
"We started the Feedback Summaries because we were collecting client survey responses but nobody had time to analyse them. The monthly note gave us two clear things to work on. One was a surprise — clients kept mentioning that our invoice format was confusing. We had not noticed because no one complaint was louder than the others."
June 2025 · Feedback Summaries
Teoh Zhi Wei
Retail Hardware Store, Klang
"What I appreciated most was that they told me honestly in the first meeting that an AI assistant would only help with about 60% of my enquiries — the product availability questions still need a person. That kind of honesty made me trust them to handle the part that could be handled."
July 2025 · Front Desk Assistant
Azlan Mohd Rashid
Dental Clinic Manager, Puchong
"We have been running the Monthly Tune-Up for almost a year. Every month there is something small that needed adjusting — a new service we added, a change in operating hours during a public holiday. Those updates used to fall through the cracks. Now they are handled and I know it is documented. The note is always to the point."
June 2025 · Monthly Tune-Up
CASE STUDIES
Three Detailed Situations
CASE STUDY 01 · GP CLINIC, SUBANG JAYA
One Receptionist, Forty Messages a Day
THE SITUATION
A two-doctor clinic with one receptionist. WhatsApp messages were coming in from 7am. Most were asking the same questions about registration, hours and what documents to bring. The receptionist could not process patients and reply to messages at the same time.
WHAT CHANGED
We built the response library with the receptionist over two sessions. The escalation rules were clear: anything about symptoms, medicine or fees goes to a person. After the supervised fortnight, the assistant began handling the routine questions. The receptionist now processes the WhatsApp queue once in the morning for anything flagged.
AFTER 6 MONTHS
Routine message volume handled by the assistant is around 70%. The remaining 30% are the questions that should always reach a person. One message in the first month was misrouted — we caught it in the review and corrected the trigger phrase. There have been no issues since.
CASE STUDY 02 · ACCOUNTING FIRM, PETALING JAYA
Survey Responses Nobody Was Reading
THE SITUATION
Forty to sixty survey responses per quarter from clients after tax filing season. The principal partner intended to read them but they accumulated in a spreadsheet. Patterns were there — they just were not visible because no one had time to find them.
WHAT CHANGED
Feedback Summaries began with the existing backlog. The first summary identified invoice formatting as a recurring concern — mentioned in 11 out of 47 responses using different phrasing. A low-score response from a long-term client was surfaced separately and followed up directly by the partner.
AFTER 4 MONTHS
The invoice format was revised in month two. The next summary showed a drop in formatting-related comments. The partner reads the monthly note in about five minutes and flags any responses they want to follow up on. They describe it as the first useful view of what clients actually think.
CASE STUDY 03 · DENTAL CLINIC, PUCHONG
Keeping an AI Setup Current Over Time
THE SITUATION
The clinic had set up a basic WhatsApp bot through another provider two years earlier. By the time they came to us, the bot was giving out-of-date fee information, referring patients to a staff member who had left, and the provider had become difficult to reach.
WHAT CHANGED
We rebuilt the response library from the ground up, documented the escalation rules, and ran the supervised period again. The clinic manager enrolled in the Monthly Tune-Up so the same situation would not develop. Every month, one session covers what needs updating — changes in services, fee adjustments, new public holiday schedules.
AFTER 11 MONTHS
The setup has been updated twelve times. None of those updates required patient interruption or a long IT process. The clinic manager receives the written note, confirms changes, and the session is done. They have requested a full documentation export twice — once for a new staff member, once for their own records. Both were provided the same day.
BY THE NUMBERS
Where We Stand
3
YEARS OPERATING
Since 2022, Puchong
24+
ACTIVE SETUPS
Across Selangor
4.7
AVG SATISFACTION
Out of 5 from quarterly surveys
0
LOCK-IN CONTRACTS
All clients month-to-month
REACH US
Contact Anjung Tech
PHONE
+60 3 8071 4926ADDRESS
22 Jalan Bandar Tiga,
47100 Puchong, Selangor
HOURS
Mon–Fri: 9am–6pm
Sat: 10am–2pm
NEXT STEP
Would you like to see if this fits your business?
A short conversation is enough to understand whether one of our services would be useful. No commitment required.
Book a Conversation