THREE SERVICES, THREE PURPOSES
What Anjung Tech Offers
Each service is designed to do one thing well. They can be used separately or alongside each other, depending on what your business needs.
Back to HomeOUR METHOD
How Every Service Starts
Before any tool is configured, we spend time understanding your operation. For the Front Desk Assistant, that means sitting with whoever currently answers the messages or phone calls. For Feedback Summaries, that means reading a sample of the reviews and surveys you already have.
Nothing goes live without a supervised period — a fortnight during which we both check that the output is appropriate. Only after that does the service run independently.
Discovery conversation
We understand your business and what actually repeats.
Setup and documentation
We build and write everything down so you can follow it.
Supervised launch period
Typically a fortnight of reviewed output before going live.
Monthly maintenance
Updates, corrections and a plain written note each month.
SERVICE ONE
Front Desk Assistant
From RM 119 / month
A first-response assistant for the phone line and message channel of a small clinic, workshop or office. It handles the questions that arrive twenty times a day — hours, directions, parking, what to bring — and passes anything about symptoms, complaints or money to a person without attempting an answer.
Setup covers writing the response library with your staff, agreeing what must never be answered by software, and a supervised fortnight before it replies on its own.
What is included
- Response library written with your staff in their own language
- Written escalation rules — what must always go to a person
- Fortnight of supervised operation before live launch
- Integration with WhatsApp, email or web chat (whichever you use)
- Monthly review and update of responses
SERVICE TWO
Feedback Summaries
From RM 340 / month
For businesses collecting more reviews and survey responses than anyone reads. Feedback is grouped by what it is actually about, with a short monthly summary naming the three things mentioned most and the ones that changed since last month.
Individual comments stay readable in full, since the summary is a way in, not a replacement. Includes setting up collection if you have none.
An important caution: a summary can smooth over a single serious complaint. For this reason, all low scores are surfaced separately every month, not averaged into the rest.
What is included
- Monthly written summary — three main themes and what shifted
- All low-score responses surfaced individually
- Full individual comments remain accessible
- Collection setup (Google Forms, review link or survey) if needed
- Month-on-month comparison so you can see what changed
SERVICE THREE
Monthly Tune-Up
RM 612 / month
A monthly session on your AI setup: correcting replies that read poorly, updating anything that changed in your services or hours, retiring rules nobody uses, and reviewing costs against what you are actually getting.
You receive a plain written note each month rather than a dashboard, because most owners read the note. Month to month with no notice period, and full documentation handed over if you stop.
What is included
- Monthly review session — one hour, in person or by call
- Response corrections for anything that is reading poorly
- Updates for changed hours, services, prices or staff
- Tool cost review — are you getting value for what you pay?
- Plain written note summarising what was done each month
- Full documentation handover if you ever stop
CHOOSE WHAT FITS
Which Service is Right for You
Each service can stand alone. Many clients start with one and add another once they have seen it working.
| Feature | Front Desk | Feedback | Tune-Up |
|---|---|---|---|
| Starting price (RM/month) | 119 | 340 | 612 |
| Handles incoming enquiries | |||
| Analyses feedback and reviews | |||
| Monthly AI maintenance session | |||
| Plain written monthly note | |||
| Supervised launch period | N/A | ||
| Full handover on exit |
ACROSS ALL SERVICES
Standards That Apply Regardless
PDPA 2010 compliance
Customer data collected through our services is handled under Malaysia's Personal Data Protection Act. We do not build advertising profiles or share data with third parties.
Documented escalation rules
Every service includes a written list of what must never be handled by software. This list is reviewed monthly and updated when your business changes.
Direct contact, no ticketing
Between monthly sessions, you can reach us by phone at +60 3 8071 4926 or by email. There is no support queue.
Month-to-month, no penalty
No minimum contract. No notice period. No exit fees. The documentation and setup are yours from day one.
Local tool compatibility
We work with the channels and tools small Malaysian businesses already use — WhatsApp Business, email, web chat — rather than introducing new platforms.
Bahasa Malaysia ready
Response libraries can be written in Bahasa Malaysia, English, or a mix of both — whichever matches how your customers actually write to you.
PRICING
Clear Prices, No Additions
All prices are monthly. No setup fees. No minimum terms. Currency: Malaysian Ringgit (RM).
SERVICE ONE
Front Desk Assistant
RM 119/month
- Response library
- Escalation rules document
- Supervised launch
- Monthly update
SERVICE TWO · POPULAR
Feedback Summaries
RM 340/month
- Monthly written summary
- Low scores surfaced separately
- Collection setup if needed
- Month-on-month comparison
SERVICE THREE
Monthly Tune-Up
RM 612/month
- Monthly session (1 hour)
- Response corrections
- Tool cost review
- Plain written note
NEXT STEP
A short conversation is usually enough to decide.
Tell us what your business does and what is currently taking your team's time. We will give you a direct answer about whether one of these services fits.