Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions as updated from time to time.
• "We / Us / Anjung Tech" refers to Anjung Tech, a business registered and operating in Malaysia.
• "You / Client" refers to any individual or business that uses this website or engages our services.
• "Services" refers to the AI integration services described on this website, including the Front Desk Assistant, Feedback Summaries, and Monthly Tune-Up.
• "Content" refers to all text, images, materials and software provided by Anjung Tech through this website or in the course of service delivery.

2. Acceptance of Terms

By using this website or engaging our services, you confirm that:

• You are at least 18 years of age or have the legal capacity to enter into a binding agreement under Malaysian law
• You are acting on behalf of a registered business or as an individual with authority to bind that business
• You have read and understood these terms

If you do not agree to these terms, please do not use this website or engage our services.

3. Description of Services

Anjung Tech provides AI integration and maintenance services for small businesses, including:

• Front Desk Assistant: configuration and maintenance of an AI-assisted enquiry response system for phone lines and messaging channels
• Feedback Summaries: monthly analysis and summary of customer reviews and survey responses
• Monthly Tune-Up: scheduled maintenance and review of active AI setups

Services are primarily delivered to businesses located in Selangor and the Klang Valley, Malaysia. We may decline to serve businesses outside this area or where we determine a service is not appropriate to the client's situation.

4. Service Delivery Terms

• Each service is provided on a month-to-month basis. There is no minimum contract period.
• Services commence after an initial discovery conversation and mutual agreement on scope and escalation rules.
• The Front Desk Assistant includes a supervised launch period (typically two weeks) during which outputs are reviewed before the assistant operates independently.
• We will notify you in advance of any significant change to a service configuration.
• We do not control the underlying AI platforms used to deliver services and are not liable for platform outages or changes outside our control, though we will notify you promptly and work to resolve any disruption.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and current information about your business operations during setup and ongoing maintenance
• Notify us promptly of changes to your services, hours, pricing or staff that may affect the AI setup
• Not use our services to send or generate content that is misleading, harmful, illegal or in violation of Malaysian law
• Ensure that your customers are aware that AI-assisted responses may be used in your customer communications, to the extent required by applicable law
• Not attempt to reverse-engineer, copy or resell any systems or documentation we provide

6. Intellectual Property

All materials created specifically for your business setup — including response libraries, escalation rule documents and configuration notes — are provided to you for your own business use and you retain ownership of that content.

All general methodologies, tools, templates and proprietary processes used by Anjung Tech remain the intellectual property of Anjung Tech. These are not transferred to the client as part of any service engagement.

Upon termination of services, we will provide complete documentation of your specific setup to you at no additional charge.

7. Fees and Payment

• Service fees are stated in Malaysian Ringgit (RM) and billed monthly.
• Current fees: Front Desk Assistant from RM 119/month; Feedback Summaries from RM 340/month; Monthly Tune-Up at RM 612/month.
• Payment is due within 14 days of invoice. Accepted payment methods will be communicated at engagement.
• There are no setup fees or exit fees.
• We will provide reasonable notice (not less than 30 days) before any change to published service fees.
• Refunds are not provided for completed monthly service periods. If you cancel mid-month, the remainder of that month is not refunded but no further charges are made.

8. Confidentiality

Each party agrees to keep confidential any non-public information received from the other in the course of service delivery. This obligation continues for 24 months after the end of the service engagement. It does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

9. Disclaimers

• Our services are provided in good faith and with reasonable skill. We do not warrant that AI-assisted responses will be error-free or suitable for every customer enquiry.
• AI systems can produce unexpected outputs. We mitigate this through supervised launch periods and escalation rules, but we cannot eliminate this risk entirely.
• Nothing in these terms constitutes a representation that the use of AI tools will achieve any specific business outcome.

10. Limitation of Liability

To the extent permitted by Malaysian law, our total liability for any claim arising from these terms or our services is limited to the fees paid by you for the service in the three months immediately preceding the claim.

We are not liable for indirect, consequential or special damages, including loss of profit or reputation, arising from the use or inability to use our services.

We are not liable for disruptions caused by force majeure events, including natural disasters, government actions, or third-party platform failures beyond our control.

11. Indemnification

You agree to indemnify and hold harmless Anjung Tech and its team members from any claim, loss or expense (including reasonable legal fees) arising from your breach of these terms, misuse of our services, or your violation of applicable law.

12. Termination

• Either party may terminate a service engagement at any time without prior notice. The termination takes effect at the end of the current billing month.
• On termination, we will provide full documentation of your AI setup within 7 business days at no charge.
• Sections 6, 8, 9, 10, 11, and 13 of these terms survive termination.
• We reserve the right to terminate services immediately if you breach these terms or use our services in a way that is harmful to third parties.

13. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Malaysia, with venue in Selangor.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting [email protected]. We will respond within 14 days and make reasonable efforts to reach an informal resolution.

14. General Provisions

• Entire Agreement: These terms, together with any written service agreement, constitute the entire agreement between us regarding the subject matter herein.
• Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights or obligations under these terms without our written consent.
• Notices: Legal notices should be sent to [email protected] or to our registered address.

15. Changes to These Terms

We may update these terms from time to time. We will notify active clients by email at least 14 days before material changes take effect. The updated date at the top of this page will reflect the most recent revision. Continued use of our services after the effective date of any changes constitutes acceptance of the revised terms.

16. Contact

Anjung Tech
22 Jalan Bandar Tiga, 47100 Puchong, Selangor, Malaysia
Email: [email protected]
Phone: +60 3 8071 4926